Returns

PLEASE NOTE: All sale items are non-refundable and all personalised items are non-refundable.

We hope that you will be completely thrilled with your purchase from Doghouse but if, for any reason, you should decide not to keep it you can simply return to us for a full refund.

Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging. Please include your name, address and order number with the goods you are returning plus the reason for returning them. We will then refund you the original cost of your order. We regret we are not liable for returns which do not reach us, or are damaged when we receive them.

You are responsible for the cost of postage back to us. We do not offer free returns.

Please also note that we charge a £5 de-hairing fee for any items which are returned to us with dog hair on. To avoid this fee, please ensure all dog hair is removed before returning.

Please send your items back to us at the address below. There is no need to send them via Special Delivery but we would advise obtaining a Proof of Posting from your post office.

Doghouse

Unit 11, Midlands Industrial Estate,

Holt, Wiltshire

BA14 6RU

 

You are also welcome to bring back your online orders into either store with your Order Number and your refund will be processed online. Money takes up to 10 business days to arrive back into your account.

Dog Toys

We do not offer refunds or replacements for any toys that have been chewed or damaged during use.

While we carefully select quality products, no toy is completely indestructible, and it is the owner's responsibility to supervise their pet and choose appropriate toys based on their dog’s chewing habits.

Any damage caused by chewing is considered wear and tear and is not covered under our returns policy.

Thank you for your understanding.

If you believe a toy arrived damaged or faulty before use, please contact us within 7 days of receipt with your order number and photos so we can review the issue.

 

Phone: 01225 864767