Doghouse Loyalty Programme
Welcome to the Doghouse Loyalty Programme.
What is the Doghouse Loyalty Programme?
It’s our way of saying a grrreat big thank you for supporting us! As a member of the Doghouse pack you will receive 5% cashback on all spending in-store and online, to spend on future purchases. So, for example, when you spend £100 you will earn £5 credit.
When you sign up you can choose between a digital loyalty card to add to your Apple or Google Wallet or a good old-fashioned eco-plastic Loyalty card to use in-store.
Our Loyalty Programme works across both online and instore purchases so that whichever way you choose to shop with us you will earn credit.
Loyalty credit will be earned on any purchase except gift vouchers and sale items.
What else do I get?
As a member of the Doghouse Pack you will also get to join our wonderful dog loving community, early access to new product launches, exclusive invitations to Doghouse Events and extra special discounts just for pack members.
FAQS
If I've signed up in-store, what happens next?
If you've popped by one of our stores and we've signed you up using your name and email, all you have to do is create an account on our website using the same email you provided in-store and you'll be able to see your spending history and point balance. You'll also be able to see your scannable Loyalty Card from the floating widget!
How do I apply the credit to my account?
Once you sign up, you can download a digital loyalty card to your Apple Wallet or Google Wallet that can be used at the checkout in-store so that the credit you earn will be in your account ready to spend on your next visit. If you shop online you simply need to log into your account and any purchases you make will be automatically credited to your account.
Is there a limit to how much I can earn?
Nope, there’s no limit. You will always earn 5% of your total order value less any credit or discounts that have been applied, so basically the more you spend the more credit you earn. The only time loyalty credit is not earned is when you buy gift vouchers or certain sale items.
How quickly will my credit balance update?
It can take up to 24 hours for your credit balance to update after making a new purchase, credit for online purchases is applied once your order has been shipped.
How do I view my points balance?
The credit balance on your account can be viewed by logging into your account through our website.
Does my credit expire?
Any credit that has not been redeemed will have a 12 month expiry period from your last purchase. So as long as you keep spending, you’ll keep saving and we’ll always give you a nudge before your credit expires to remind you to use it.
How do I add my loyalty card to Apple Wallet / Google Wallet?
Once you've logged in on our website, click on the floating yellow widget in the bottom righthand corner marked 'Rewards' and you should see a button that says 'Your Loyalty Card'. From there, you can add to your Apple Wallet or your Google Wallet.
REDEEMING CREDIT
Can I save up my credit?
You can indeed, you can save credit for up to 12 months. So if you want to save up for extra Christmas treats or a full groom, you can!
How do I redeem my credit?
Head to my account and scroll down to 'Your Available Rewards'. You can click on any available rewards to generate a code which can be entered at checkout. Or if you're shopping in-store, just ask if you have any rewards when you get to the till and we will happily apply them for you!
We have minimum spends when applying the credit which are as follows:
£5 voucher can be redeemed when you spend £20
£10 voucher can be redeemed when you spend £40
£20 voucher can be redeemed when you spend £80
£25 voucher can be redeemed when you spend £100
£30 voucher can be redeemed when you spend £120
£50 voucher can be redeemed when you spend £200
Can I combine my loyalty credit with discount codes?
Yes, your loyalty credit can be combined with most of our discount codes as it acts like any other form of payment. You’ll only earn credit on the amount you actually pay for the order less any credit or discount applied.
Do I collect points on sale items?
Unfortunately not, sale items and monthly promotions do not collect points.
Can I use loyalty credit to purchase Gift Vouchers?
Absolutely, and while you won’t earn credit when buying Gift Cards or Gift Vouchers, you (or the lucky recipient) will earn credit when you use them.
Do I get my loyalty credit back if I return my order?
If you change your mind about your purchase then we’ll refund any loyalty credit used on those items back into your account. The amount remaining will then be refunded to you via your original payment method.
If you also used a discount code, the discount applied will also be deducted before refunding. Your credit balance will also change to deduct any loyalty credit earned on that purchase.
Loyalty credit cannot be exchanged for cash and can only be used when making a purchase online or in store.